Shipping policy

Shipping Policy

1. Shipping Locations
We currently ship to countries within the European Union and the United Kingdom.

2. Order Processing
Orders are processed within 1–2 business days after payment. Orders placed on weekends or public holidays will be processed on the next working day.

3. Estimated Delivery Times

• Ireland: 1–3 business days

• UK & EU: 3–7 business days
  Note: Delivery times are estimates provided by couriers. Treatsy is not responsible for delays once the parcel has been handed over to the courier service.

4. Shipping Costs
Shipping rates are calculated at checkout based on your location and order weight. Free shipping may apply during special promotions.

5. Tracking
You will receive a tracking number via email once your order has been shipped.

6. Incorrect Address
Please ensure all shipping details are correct. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days at [your email address] and we will help resolve the issue.

8. Customs & Import Duties (UK Orders)
UK customers may be subject to customs or import fees. These charges are the responsibility of the recipient.